Privacy Policy

HCL Trading Company ("HCL Trading Company", "we", "us", "our") owns and operates the website luxskytravel.com. "LuxSky Travel" is a trading name of HCL Trading Company (GST: 08BIRPN3837Q1Z7). We are not affiliated with, endorsed by, or connected to any airline.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our phone-based flight booking service.

When you call HCL Trading Company to book a flight, we collect the following information that you provide directly:

• Identity information — Full legal name (as it appears on your passport or government-issued ID)
• Contact information — Phone number, email address
• Travel details — Travel dates, origin, destination, number of passengers, cabin class preferences
• Passenger details — Names and dates of birth of all travelers being booked
• Payment information — Credit or debit card details necessary to process your booking

We may also collect your IP address and browser type if you visit our website.

We use the information we collect solely for the following purposes:

• To process and confirm your flight booking with the relevant airline
• To send you booking confirmation, e-ticket, and related travel documents by email
• To respond to your inquiries, cancellation requests, or refund assistance requests
• To comply with applicable legal and regulatory obligations
• For quality assurance and training purposes (call recordings)

We do not sell, rent, share, or disclose your personal information to third parties for marketing purposes.

All payment transactions are processed through secure, PCI-DSS compliant payment systems with end-to-end encryption.

Your full card number is never stored on our systems after the transaction is complete. We retain only the last four digits of your card for reference purposes.

You will receive a payment confirmation receipt along with your e-ticket booking confirmation.

Calls to HCL Trading Company may be recorded for quality assurance, compliance, and training purposes.

By calling our toll-free number, you consent to the recording of your call. Call recordings are stored securely and are not shared with third parties except as required by law.

Call recordings may be retained for a period of up to 24 months.

We may share your information only in the following limited circumstances:

• Airlines — We share your passenger details with the airline(s) you are booking with in order to complete your reservation
• Payment processors — We share payment information with our PCI-compliant payment processor to process your transaction
• Legal requirements — We may disclose information if required by law, court order, or government authority

We do not share your data with advertisers, data brokers, or any other third parties.

We retain your booking records and related personal information for a period of up to 3 years following your booking date, as required by applicable law and for legitimate business purposes including dispute resolution.

You may request deletion of your personal data at any time by contacting us at support@luxskytravel.com. We will process deletion requests within 30 days, subject to any legal retention obligations.

Depending on your state of residence, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of any future marketing communications

To exercise any of these rights, please contact us at support@luxskytravel.com.

For any privacy-related inquiries or to exercise your data rights, please contact:

HCL Trading Company
Flat No. 13, Madhu Smriti Ke Pas
Kota, Rajasthan 324005, India
Email: support@luxskytravel.com
Phone: our toll-free number